Refund Policy

Not opened yet? You can get a full refund

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you can usually cancel an online purchase within 14 days, without giving a reason.

Our products are digital: each one gives you access to a supplier link, which you open from your account with the Open supplier button. At checkout you tick a box to ask for immediate access and to acknowledge that your right to cancel ends once you open it. We keep a record of when you ticked that box, and of every time you press Open supplier.

• Not opened: if you have not pressed Open supplier for an item, you can cancel it within 14 days of buying and we will refund you in full.
• Opened: once you have pressed Open supplier for an item, you have received it, and the 14-day cancellation right no longer applies to it.
• Bundles: the cancellation right for a bundle ends when you open any supplier link in it.

We check our records of when each link was opened before agreeing a refund.

If something is wrong

Separately from the cancellation right, the Consumer Rights Act 2015 says digital content must be of satisfactory quality, fit for purpose and as described. If a supplier link does not work, or what you bought is not what the product page described, tell us, even if you have opened it. We will fix or replace it. If we cannot fix it within a reasonable time, you are entitled to a price reduction, which can be a full refund.

How to ask

Use the contact form or email our contact form. Include the email address of your account and your order reference. We reply within two working days.

How refunds are paid

Refunds go back to the payment method you used, within 14 days of us agreeing the refund. When an order is refunded, its supplier links are removed from your account.